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Customer Satisfaction Survey

Because at Hoogesteger we put the customer first, we think it is important to know what you think of our services and our products. Because we want to continuously improve, we invite you to participate in our short customer satisfaction survey. It only takes 5 minutes of your time.

You can rate your experiences on a scale of 1 to 7, where 1= very satisfied, 2= very satisfied, 3= satisfied, 4= neutral, 5= dissatisfied, 6= very dissatisfied, 7 = very dissatisfied)

Thanks in advance for your valuable feedback!

Customer Satisfaction Survey

The survey will only take 5 minutes of your time. Thank you in advance for your participation, on behalf of team Hoogesteger.

Name*

First name Surname

E-mail address*

What company do you work for?*

Who is your account manager at Hoogesteger?*

The questions below are about Hoogesteger's product range and products. Please give your opinion on a scale of 1 to 7. (1= very satisfied, 2= very satisfied, 3= satisfied, 4= neutral, 5= dissatisfied, 6= very dissatisfied, 7 = very dissatisfied) There is space at the bottom of the section for an explanation.

To what extent are you satisfied with the breadth of Hoogesteger's assortment?*

To what extent are you satisfied with the quality of Hoogesteger products?*

To what extent are you satisfied with the packaging?*

Please provide your comments here.

The questions below are about logistics services. Please give your opinion on a scale of 1 to 7. (1= very satisfied, 2= very satisfied, 3= satisfied, 4= neutral, 5= dissatisfied, 6= very dissatisfied, 7 = very dissatisfied) There is space at the bottom of the section for an explanation.

To what extent are you satisfied with delivery reliability/availability of products?*

To what extent are you satisfied with our transporter?*

To what extent are you satisfied with delivery times?*

To what extent are you satisfied with the delivery performance?*

Please provide your comments here.

The questions below are about the Customer Support Department. Please give your opinion on a scale of 1 to 7. (1= very satisfied, 2= very satisfied, 3= satisfied, 4= neutral, 5= dissatisfied, 6= very dissatisfied, 7 = very dissatisfied) There is space at the bottom of the section for an explanation.

To what extent are you satisfied with the contact of Hoogesteger's Inside Sales/Customer Support?*

To what extent are you satisfied with Hoogesteger's telephone accessibility?*

To what extent are you satisfied with the telephone contact, were you treated nicely?*

To what extent are you satisfied with the handling of any questions/complaints?*

To what extent are you satisfied with the speed of resolution of any questions/complaints?*

To what extent satisfied with the service of customer service of Hoogesteger?*

Do you have suggestions on how customer support can optimize its service?

The questions below are about your contact with your account manager and Hoogesteger. Please give your opinion on a scale of 1 to 7. (1= very satisfied, 2= very satisfied, 3= satisfied, 4= neutral, 5= dissatisfied, 6= very dissatisfied, 7 = very dissatisfied) There is space at the bottom of the section for an explanation.

To what extent are you satisfied with the contact with your account manager?*

To what extent are you satisfied with the frequency of contact with your account manager?*

To what extent would you choose to work with Hoogesteger again?*

To what extent are you satisfied with Hoogesteger's service?*

Please provide your comments here.

End, thank you for your participation!

Email
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